Session Recordings

Right above the tiles, you can see a date picker. This enables you to select a certain time period, or specific day, for which you want the dashboard's data to correspond.

It is crucial to limit the presentation of data to specific dates or time frames during which you executed potential campaigns or implemented other strategies. This will allow you to assess the effectiveness of these actions and use the insights gained for future planning.

These tips will help you discover hidden information and get the most out of this module to analyze your session recordings:

• Recording Limits & Status: Find your current usage status (the number of active recordings and your recordings limit) in the top left corner of the Session Recordings screen — note that limit is determined by your subscription and does not reset monthly.
• View All Recordings: To ensure you see all active recordings, open the date picker and select the preset option, Install Date → Today.
• Refresh Button: Located in the upper right corner next to the date picker. A single click will refresh the data on the report block without reloading the entire page.
• Hover for Details: Simply hover over various elements to discover the full range of data packed into the interface.
• AI Assistant Button: Meet TWAIA, your new AI assistant! Click the TWAIA icon, located in the top right corner of every module, to get instant, smart insights and boost your platform experience.
• Access Restrictions: Your ability to view or take action may be limited by your contributor role.
• Privacy & Visitor Data: Access to detailed visitor information is governed by your selected data privacy mode. For full details on data collection and privacy settings, please refer to our Privacy Center.

The Session Recordings Overview provides a comprehensive view of your visitors' session recordings, offering valuable insights into how they interact with your website. Each row in the table represents a visitor's session recording, encapsulating their interactions and details.

The Session Recordings main table is organized with the following key columns:

1. Recording ID & Date: This column shows the session recording's unique ID, which is generated automatically by the platform. You can use these IDs to search in the report block's filters. The date and time indicate when the respective session recording was created.
2. Duration (mm:ss): This column displays the duration of each session recording in minutes and seconds.
3. Alarming Behavior Events: This column displays the number of Alarming Behavior Events(such as rage clicks, dead clicks, excessive scrolling, etc.) that occurred during each session recording. The total count of ABEs displayed on the dashboard are shown on the column header. Hover over each row to access the tooltip for more details.
4. Visited Pages: This column shows the number of different pages visited during the session recording. Additionally, it displays the visitor's entry and exit pages for the session. Hover over each element for more details. Depending on your website's data protection settings, certain information may not be available.
5. Visitor Details: This column shows the visitor type for each session recording, with our platform distinguishing between new, returning, and converted visitors. Clicking the location icon redirects you to the Latest Visitors Map where it shows the visitor’s approximate location.
6. Referrer: This column displays the referrer URL through which the visitor reached your website, triggering the session recording.
7. Recording Details: This column provides details about the device type, operating system, and browser used during the recorded session.
8. Actions: This column lists all available actions for each session recording within the report block. It features two options:
   • View Session Recording Icon: Directs you to the actual video of the session recording.
   • More Options button: Offers additional recording actions, including Mark as Favorite, Add a note, Mark as Watched, Copy Recording's Link, and Delete Recording. You can read more information here.

Important Notes: 

• The top right corner of the table offers several tools to help you navigate the data efficiently. You can filter the results, adjust the number of entries per page, and easily move between pages.
• For the feature to become accessible, it is essential to correctly install the tracking code, enabling the recording of visitor sessions.
• To control the recording of new visitor sessions, simply toggle the 'Active' button in the upper right corner of this view (situated adjacent to the reload icon). This allows you to pause or reactivate recording at any time.
• Accessibility to visitor data is determined by your current Data Privacy Mode setting. For a complete understanding of these modes, we recommend reviewing our Privacy Center here.

To better understand visitor behavior, hover over any row under the Alarming Behavior Events column to view detailed information about the specific alarming behavior events (ABEs) that occurred during that session.

The column header displays the total count of ABEs, while the row-level details provide a breakdown of different types of alarming behavior events and their count.

Alternatively, you can switch the view by tapping the Menu Icon on the top left of this report block, and then selecting "Card View" from the drop-down list. Instead of the default which is the table view discussed in the Session Recordings Overview, you will now see the session recordings individually displayed on each card.

You'll discover the same information here, but opting for this is the best choice if you want to concentrate on the metrics of each conversion funnel.

Each card shows the Recording ID and the Date & Time of Recording. Below it, you'll find the Recording Duration, Visited Pages, and Visitor Type. The last row displays the Recording Details, Referrer, and the Play button.

Hover over "Visited Pages" to view the History of Visitor's Visited Pages. 

At the top right of each card, you’ll find the “Actions” button for more options to manage your session recordings.

The sections we have just seen are mainly for information purposes with the exception of the Actions column. As the name would suggest, this is a section where you can manage your session recordings and tailor things a little more.

You can find the Actions column on the rightmost part of this view and below are the following options available for you:

1. Mark as Favorite: If you click here, a star will be added to the Recording ID & Date column so you can easily see the recordings you wish to go back to.
2. Add a Note: If there is something you have found particularly insightful in this recording and want to take note of, you can do so here. Clicking on this option will open a separate text bubble on the screen for you to add a note to that recording.
3. Mark as Watched: Watching many recordings (and not necessarily in order) can get confusing - so if you have finished watching one and done all you need to for now, just click here and select "Mark as Watched". If at some point, you want to add it to a list to go back and view it again, simply select the Actions tab and select "Mark as Unwatched".
4. Copy Recording's Link: If you need to share a recording with a colleague or perhaps put together a document with a selection of your Visitor Recordings, simply click on the Copy Recording's Link button and the link will automatically be copied to your clipboard.
5. Delete Recording: In the event that you wish to delete a Visitor Recording, you are able to do so by clicking Delete Recording. As a safety measure, a box will open to ask if you are sure you want to delete it. This cannot be undone. Note that this action can only be performed by a user with admin or owner access permissions. 

Important Note: Some actions may be limited based on your role and website permissions. Please check with your website admin if you are unable to select an option.

The Bulk Action feature in the Session Recordings Overview lets you manage multiple session recordings simultaneously.

To begin managing your recordings in batches, first click the Select button and choose your scope:

1. All: Selects all existing session recordings in the table, regardless of whether they are currently displayed visually or not.
2. All items on page: Selects only the recordings currently displayed on the table.

Once your sessions are selected, click Select an Action to manage them using the options below:

• Mark as Favorite: By clicking here, the recording will be marked as a favorite, and you'll notice an orange star icon displayed next to the Recording ID.
• Unmark as Favorite: You can remove a session recording from your Favorites by selecting this option.
• Mark as Watched: Navigating through multiple recordings, especially without a specific order, can get confusing. Once you've finished viewing a recording and taken all necessary steps, click here and select Mark as Watched.
• Mark as Unwatched: If you want to revisit a recording that has been watched, you can choose Mark as Unwatched.
• Delete Recording(s): To delete a recording, simply click Delete Recording(s). A confirmation box will pop up to ensure you're sure about the deletion because this action can't be undone. Please note that only contributors with owner or admin access can perform this action.

The Session Recordings Overview allows various filter options that mostly refer to attributes of the visitor or the session recording itself. It streamlines your search by letting you select and display only the data that matches what you're looking for, making it easier to find exactly what you need. 

The Traffic Channel filters now include the AI Traffic filter. This update allows you to isolate and track session recordings from major generative platforms (such as ChatGPT, Google Gemini, and Perplexity). This gives you precise data on the impact of these new AI referral sources on your site's engagement.

How to Filter Data

• Apply a Filter: Click the filter icon, choose your filter, specify criteria, and click Submit.
• Save a Template: Click Save set filters for report block, name the template, and click Save Changes.
• Use a Template: Click the filter icon, go to the Report’s Saved Filters tab, select the template, and click Submit.
• Manage Templates: Click the pencil icon next to the template to rename it or select Delete Template (confirmation required).

We have fully integrated with Wix engagement and eCommerce events across both of our applications for Wix users. This means we are ingesting all those listed events triggered by visitors on Wix websites.

This integration allows Wix users to easily filter their session recordings overview for crucial events like 'Purchase,' 'Registered,' 'Booked a table,' 'Login,' and 'Abandoned Cart.' 

To facilitate this, we have introduced a new first-level filter set called 'eCommerce Events', which includes second-level filterable events. Users can select multiple eCommerce events filters simultaneously to view only the recordings that contain those specified events.

Important Note: Access to the 'eCommerce Events' filters is available only for Wix users and requires a paid plan.

Users who are not on a paid plan will see the premium filter set fixed at the top (first-level) with a 'Premium' badge on both first and second levels. The 'Upgrade to Unlock' button will also appear at the top of the second-level filter set. Note that the ‘Upgrade to Unlock’ button will be visible at the top of the second-level filter set. Clicking on any second-level filter or the 'Upgrade to Unlock' button will trigger the upgrade modal, which features a 'Get Filter Access' button leading to the upgrade process.

If the user is on a paid plan, the filters are readily available, will be ordered alphabetically, and no premium badge will be displayed.

The filters correspond to the following Wix eCommerce Events:

The next part of this submodule is the Detail Page View. After getting acquainted with the functionalities of each button, let's now explore the highlight of it all – the recording view!

The majority of the screen is dedicated to showcasing the Session Recording, offering a detailed perspective. Now, let's uncover the remaining features on this page. Within this section, you have the option to choose between two views, Recording Details and Visitor's Actions. Keep reading to discover more about these views!

Within the Recording Details view, you can find all the essential information organized in one place for every recording. This includes details such as the Referrer, Visitor Type and the session's Country.

This view includes the following information and actions:

1. Recording ID: The recording ID serves as a unique identifier for a recording and is anonymized.
2. Copy Recording's Sharing Link to Clipboard: You can now easily share the link to a recording by clicking this button next to the recording ID in the header.
3. Mark Session Recording as Favorite:You can add any recording to your favorites by simply clicking this button, either in the detailed view of the recording or in the overview table.
4. Previous Recording & Next Recording: Seamlessly navigate between recordings using these buttons without the need to go back to the dashboard.
5. Video Control Bar: This bar allows you to manage video playback with the following features:
   • Play button: Allows you to 'play' and 'pause' the video.
   • Time Counter: Shows both your current position in the video and the total length of the video.
   • Forward button: Click it to speed up the video playback up to 8x faster!
   • Skip Inactivity button: Allows you to skip parts of the session recordings where the visitor was inactive. Activation applies to the currently selected session recording and all others until you deactivate the function again. The setting is activated immediately and starts skipping right away.
   • Full-Screen button: Allows you to maximize or minimize the screen.
6. Session Recording Details: Displays the basic information of each session recording:
   • Creation: Shows the date and time of the recording.
   • Visitor Type: Displays the type of visitor (new, returning, or converting).
   • Country: Shows the visitor’s country of origin. Clicking the location icon redirects you to the Latest Visitors Map where it shows the visitor’s approximate location.
   • Device: Displays the type of device the visitor used (mobile, tablet, desktop).
   • Screen Resolution: Shows the screen resolution of the device used by the visitor.
   • Operating System: Displays the operating system the visitor used.
   • Browser: Shows the type of browser used
   • Referrer: Shows the referrer or source of traffic.
7. Entry Page: The page where a visitor begins their journey, marking the start of a session. Click the Open Website in New Tab icon to view that page directly in a new browser tab.
8. Exit Page: This is the last page a visitor views on your website before leaving the site entirely or closing their browser. The Open Website in New Tab icon provides a quick way to view the page URL in a new tab.
9. Recording Link: Displays the link of the recording that you can copy using the Copy to Clipboard icon and share with your colleagues.
10. Recording User ID: This is another unique identifier but this one is unique to the visitor rather than the recording. You can easily copy it using the Copy to Clipboard icon next to it.
11. Add a Note (Optional): Similar to the option of placing a note in the overview of meeting records, you can also do this here.
    Note: Keep in mind that the use of this feature depends on your role permissions.
12. Delete Recording: Deleting a recording is also available from within this view, but please remember, if you choose to delete the recording, this cannot beundone. And, as with other functions, you will need the relevant website permissions to proceed.

The AI Assistant button is located on the far right. For easy access, this assistant feature is positioned directly below the navigation controls.

Important Notes:

• Some functions can only be accessed by a contributor with admin or owner access.
• Hover over the time bar to view the time and detected event. If there is no event, the time and ‘No Particular Visitor Action’ will be displayed.

This feature is a game-changer! Depending on the insights you seek from a session recording, you may find this absolutely essential.

With Visitor's Actions, you can observe every single interaction made by the visitor, whether it's scrolling, mouse clicks, or even eCommerce events triggered by Wix website visitors. This proves incredibly useful, especially when you're on a mission to identify a bug on your site and need to grasp precisely where the issue lies.

The Visitor’s Actions tab header serves as a visual indicator of potential issues within the recorded session. It first displays the number of Normal Behavior Events (NBEs) and highlights the count of Alarming Behavior Events (ABEs) in red. For a detailed breakdown, simply hover over the tab to reveal the Normal & Alarming Behavior Events table, which lists the ABEs first, followed by the NBEs and the total number of occurrences for every event.

The Session Recording screen remains on the left. The only difference is that the screen opening on the right displays all the movements or actions that constitute the visit, second by second. This allows you to pause the video when needed, enabling you to pinpoint the exact visitor action corresponding to your investigation.

In this section of the module, you'll find a comprehensive display of all the actions, complete with timestamps and the Jump to Action in Recording button, symbolized by a clock icon. The URL for each action is also displayed below it, depending on the privacy settings.

This tool simplifies the process of moving through the recording, enabling you to effortlessly locate and review the key moments.

The Visitor’s Actions tab provides a comprehensive breakdown of visitor interactions on your website. By analyzing how visitors interact with your website, you can spot potential issues and make changes to improve their experience.

The actions tracked in our platform are divided into two main categories:

NBEs (Normal Behavior Events): These are common and expected visitor actions on a website that generally indicate positive visitor engagement and satisfaction.

ABEs (Alarming Behavior Events): These are specific types of scrolling or clicking behaviors that imply alarming visitor experience and hence need action on the website owner’s behalf.

Important Notes:

• ABEs that have both a start and end action, like ‘Excessive Scrolling Start’ and ‘Excessive Scrolling End’ are combined into one event in the overall count. They are only shown as two events if there is an important event shown in between.
• Consecutive events happening multiple times in a short period of time (1 second) are now grouped into one event.
• Hover over any visitor action (NBE or ABE) to access the tooltip with the definition of each event.
• Hover over the time bar to view the time and detected event. If there is no event, the time and 'No Particular Visitor Action' will be displayed.

Take your visitor analysis to the next level with our powerful filtering feature. You can now easily focus on specific actions or events to gain a deeper understanding of your visitors’ behavior.

Following the integration of Wix eCommerce events, the eCommerce events filters (for Wix websites only) are now available in the Visitor’s Actions tab, alongside Visitor Actions.

To apply a filter, simply click Add New Filter, select one or multiple event categories you want to focus on, then click Submit.

After filtering, you can click the Jump to Action in Recording button (clock icon) next to any event to instantly jump to it in the recording’s timeline. 

There are various options available allowing you to define in more detail which sessions you would like to record (e.g. page targeting, minimum duration, or visitor activity).

To reach the module settings, click the More Options button located within the tab's title Session Recordings, and then select Recording Settings.

For more details see this support article: Session Recordings Settings.